Condominium Authority of Ontario

The CAO has listed on its website the ten most common issues relating to condominium living:

  1. Records
  2. Meetings
  3. Rules
  4. Personal Property
  5. Noise
  6. Pets
  7. Odour
  8. Issues with Condominium Manager
  9. Neighbour to neighbour
  10. Short-term rentals

For each issue the CAO website sets out:

  • An overview of the issue;
  • How the issue is dealt with in the legislation and/or the condominium declaration, rules and by-laws;
  • Suggested solutions (primarily self-help remedies) to resolve the problem in an orderly manner;
  • Additional help alternatives such as mediation, arbitration and legal proceedings that can be used when the issue has not been resolved using self-help remedies.

The CAO also provides owners with a sample letter/e-mail for owners to use when contacting the condominium corporation about an issue.